Refund policy

To request a return, please contact us at:

📧 info.heyneons@gmail.com
📞 +44 7877 193380

If your return is accepted, we will send you:

  • A return shipping label.

  • Clear instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, feel free to reach out at info.heyneons@gmail.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately. We will evaluate the issue and do our best to make it right.

Refunds

Once we receive and inspect your returned item, we’ll notify you about the approval status of your refund.

  • If approved, your refund will be automatically processed back to your original payment method within 15 business days.

  • Please note: It can take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info.heyneons@gmail.com.