Shipping policy
At Hey Neons, all of our signs are made to order and typically shipped within 3 business days. In many cases, orders are dispatched sooner. We provide free hassle free shipping to all of our customers to make their purchase affordable.
Shipping Time & Delivery
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Standard delivery time: 3–7 business days after your order has been processed.
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All orders are shipped via our trusted partner DHL, ensuring safe and timely delivery.
Please note: Delivery times may vary slightly due to external factors such as customs delays, holidays, or unforeseen carrier issues.
International Shipping
At this time, we primarily ship within [insert regions/countries you serve]. For international orders, delivery times and shipping costs may vary depending on the destination.
If you’d like international delivery, please contact us at info.heyneons@gmail.com for more details.
Order Tracking
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Once your order has been dispatched, you will receive an email containing your DHL tracking number.
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You can track your package directly on the DHL website for real-time updates.
Delayed or Lost Packages
While we work closely with DHL to ensure smooth delivery, Hey Neons is not responsible for delays caused by the courier, weather conditions, or customs.
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If your order is significantly delayed or appears lost, please contact us at info.heyneons@gmail.com and we’ll assist in resolving the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Please double-check your shipping address at checkout.
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If an order is returned to us due to incorrect or incomplete details, the customer may be responsible for reshipping fees.
Contact Us
For any shipping-related inquiries, please reach out to us:
📧 Email: info.heyneons@gmail.com
📞 Phone: +44 7877 193380
🌐 Website: https://heyneons.com/
We appreciate your patience and understanding as we handcraft each sign with care and precision.
For any questions about shipping or lead times, feel free to contact us at info.heyneons@gmail.com.
